I am having trouble with the file I uploaded. It seems to be invalid. What can I do to resolve this issue?

Last modified 11/20/2023 5:53:02 AM EST

If you're having trouble uploading a file, follow these steps to fix the issue:

1. Check the file's integrity: Before uploading, make sure the file is in the correct format and hasn't been corrupted.

2. Adhere to instructions: Follow the instructions carefully, and do not change the sheet name or column headers. Doing so may lead to compatibility issues with the application.

3. File size limit: Ensure that the file size is within the accepted limit. The file should be less than 15 MB to be processed correctly.

4. Supported file format: Check that the file you're uploading is in a CSV format, which TaxBandits supports.

5. Internet connection: Sometimes, connectivity issues can affect the file upload process. Ensure that you have a stable internet connection to prevent interruptions during the upload.

6. Clear cache: Clear your browser cache before attempting to upload again. Cached data may interfere with the proper functioning of the application.

If the issue persists after following these steps, please contact our support team at 704.684.4751 for further assistance. They can provide specific guidance based on the nature of the error you're encountering.